Service Centre

At Sherwood Park Dodge Chrysler Jeep we service vehicles like yours every day, so we know them inside and out. And we receive our technical information straight from the source - the factory. Our specialized diagnostic equipment can perform hundreds of tests in seconds, providing the information necessary to get your vehicle back on the road, fixed right, and fixed fast.

30 Minute Oil Changes - No Appointment Required.

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 Service Department Testimonials

From: Lee Langlois 
Sent: Wednesday, October 12, 2011 10:53 AM
To: Scott Held
Cc: Ken Crockett
Subject: Customer service

Scott,

At 52 years of age I have never been sufficiently impressed to warrant  doing this before, but I just wanted to take a minute to comment on  the excellent quality of service that my wife and I have received from your staff in the service department.

Over the years we had purchased 4 new vehicles from Crosstown from  Dale Sauer, (who is now with SP Dodge). I purchased my Dodge truck prior   to Sherwood Park Dodge's opening.My wife purchased her Jeep Cherokee from Crosstown (post SP dodge opening) because we had such an excellent experience with Dale.

Since the opening of SP Dodge in our community,and because of convenience  we decided to have had all our service done with yourselves. I have had appointments with Chuck Albers and remarked to my wife,of the excellent service on all occasions.She informed me that  she has only dealt with Marvin Kachuk,originally by coincidence and later intentionally, as she has always left the shop satisfied that her vehicle's issues were addressed.

On my 2nd last, and most recent visit to your service department, I had both appointments with Marvin and my vehicle posed a few out of the ordinary challenges. I was extremely pleased with his open dialogue, attention to detail,the level of service that was delivered, and his commitment to meet schedule, and now I understand why my wife speaks so highly of him.

I work for a major engineering and construction firm as Director of Latin America, and as an engineer I am very focused on detail and my  time at home with my family is critically managed, so schedule is everything.Having said that I can be a very harsh critic when things go wrong.

We have never been disappointed in dealing with your service staff,including the shuttle drivers and every time it has been a pleasant experience.

The success of any business is because of its people, and you and your senior management should be commended because you understand it and have surrounded yourselves with excellent, dedicated people who truly  understand customer service.

Regards

Karen & Lee Langlois